Get Support

If you need help with FreeCRiM, here are the ways to get in touch.

Report an issue

If something isn't working as expected, email us at [email protected] with:

• A description of what happened
• Which page or action you were using
• Any error message you saw on screen

Common questions

Where is my data? In an Excel workbook in your own Microsoft 365 storage. You can open it in Excel, SharePoint or OneDrive at any time, whether or not you are signed in to FreeCRiM.

A change I made isn't showing up FreeCRiM writes your changes back to the workbook in the background; a very recent change can take a moment to reach the file. If it still hasn't appeared after a few minutes, email support with the workbook name and what you changed.

How do I stop using FreeCRiM? Disconnect Microsoft 365 from your account settings. The workbook stays exactly where it is, and you can keep using it directly in Excel.

How do I delete my data? Disconnecting Microsoft 365 removes our access token and our cache of the workbook. To delete your FreeCRiM account entirely, contact support.

Is there an Outlook add-in or a Teams app? Both are planned but not available yet. The web app is the only way to use FreeCRiM today.

Feedback

We welcome feedback and feature suggestions. Email us at [email protected].